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Cancellation requests can be reviewed before dispatch. Once an order has shipped, cancellation may depend on courier status and product condition.
If an item arrives damaged or incorrect, contact support with order details and photos so the team can review replacement or refund eligibility.
Because Prakrivaa sells food and wellness essentials, returns may be limited for opened, used, or tampered products.
Approved refunds are processed through the original payment method where possible. Bank and payment gateway timelines may vary.
For refund support, reach us through WhatsApp, phone, or email with your order number.